FAQ

Discounts are available for both nationwide chains as well as local restaurants. Whether you want to save on pizza or try out a local fine dining restaurant, we typically have those types of deals available (based on location).

You can use your PC or mobile device to find deals. Input what you are searching for in the search bar on the top of the page as well as the location you want to search. Click the search icon and your results will appear. You also have the option to further refine your results. For mobile, select the filter icon on the top right; or on PC, select from the filters on the left side of the page. You can also switch from a list view to a map view to see how close the establishment is to your location.

Once you have conducted your initial search, you will also have the option to further refine your results. For mobile, select the filter icon on the top right; or on PC, select from the filters on the left side of the page. You can filter categories such as Casual & Fine Dining, Catering, Fast Food, Specialty Foods & Gifts, and more. You can also filter by whether you want to see nearby locations or online deals.

If you have downloaded and are using the mobile app for an iPhone or Android mobile device, the best way to have local dining deals presented is to allow the app to have location access. You can easily change it in the location settings on your mobile phone. By letting the app know where you are, it can present nearby local dining deals that you may be interested in. You can even filter the map view by whether you want to only see the dining category.

Select the deal by clicking on the “View Deals” button. The site will then display a page that will tell you exactly what the discount offer is. You can also view the fine print by clicking on the “offer terms” link for more details. We’ll also show you how it works – whether you need to print or show the coupon on your phone.

There are two types of deals: 1) those you bring with you to show at a physical location; or 2) an online deal. For a physical location deal, once you click on the “View Deals” link, select the “Use Coupon” button. There might be an option to either print or show the coupon. You can either show your coupon on your phone once you arrive at the venue or bring in your printed coupon. If it is an online deal, select “Shop Now”. You’ll be able to copy the coupon code and then select the “Continue to Site” text to go directly to that business’ website.

Because our network is private, retailers can give us deeper discounts than what you’ll see elsewhere. Only users who have a login can get access to our discounts. That way, restaurants, are more likely to provide a discount to a members-only website like ours.

It all depends on what you purchase, but, on average, you can save over $5.50 in the Eat category. However, some coupons are based on a percent discount, so you could save more depending on the restaurant or other establishment you choose.

We sign up some of our best merchant partners because of members’ referral. With our Refer-A-Merchant program, members tell us the businesses where they would most like to save. Depending upon the site, you may see a link on the bottom of the left side of the page “Recommend a Retailer”. Once a location is submitted, our merchant recruitment team goes into action – contacting that business and explaining how they can join our program so they can attract new business. Not all businesses agree, but many gladly do once they see the value.

Some users run into this issue, but very infrequently. Every once in a while, a merchant’s ownership will change hands, or the staff behind the counter hasn’t been trained to recognize our discount offer. We’re committed to making sure merchants honor their contracted discount offer. Our customer service team is available by voice, email, or chat to help resolve the issues. Call the number on your mobile app or printed coupon if you need assistance.

Our customer service team is ready to assist you. You’ve got three options to contact us: 1. Call us at the phone number listed on your website; 2. Chat with us online; or 3. Send us an email at cs@memberweb.com and we’ll get back with you.

Our friendly representatives are available Monday-Thursday, 6 AM to 9 PM and Friday 6 AM to 7 PM Mountain Time. We can also be reached via email at cs@memberweb.com.

Discounts are available for both nationally recognized entertainment venues as well as local attractions and activities. Whether you want to save on movie tickets, golf, amusement park tickets or classes, concerts, or outdoor adventures, we have those deals available (based on location).

You can use your PC or mobile device to find deals. Input what you are searching for in the search bar on the top of the page as well as the location you want to search. Click the search icon and your results will appear. You also have the option to further refine your results. For mobile, select the filter icon on the top right; or on PC, select from the filters on the left side of the page. You can also switch from a list view to a map view to see how close the establishment is to your location.

Once you have conducted your initial search, you will also have the option to further refine your results. For mobile, select the filter icon on the top right; or on a PC, select from the filters on the left side of the page. You can filter categories such as amusement parks, classes, concerts, museums, and more. You can also filter by whether you want to see nearby locations or online deals.

If you have downloaded and are using the mobile app for an iPhone or Android mobile device, the best way to have local deals presented is to allow the app to have location access. You can easily change it in the location settings on your mobile phone. By letting the app know where you are, it can present nearby local deals that you may be interested in.

Because our network is private, retailers can give us deeper discounts than what you’ll see elsewhere. Only users who have a login can get access to our discounts. That way, retailers or service providers are more likely to provide a discount to a members-only website like ours.

We sign up some of our best business partners because of members’ referral. With our Refer-A-Merchant program, members tell us the businesses where they would most like to save. Depending upon the site, you may see a link on the bottom of the left side of the page “Recommend a Retailer”. Once a location is submitted, our merchant recruitment team goes into action – contacting that business and explaining how they can join our program so they can attract new business. Not all businesses agree, but many gladly do once they see the value.

Some users run into this issue, but very infrequently. Every once in a while, a merchant’s ownership will change hands, or the staff behind the counter hasn’t been trained to recognize our discount offer. We’re committed to making sure merchants honor their contracted discount offer. Our customer service team is available by voice, email, or chat to help resolve the issues. Call the number on your mobile app or printed coupon if you need assistance.

Our friendly representatives are available Monday-Thursday, 6 AM to 9 PM and Friday 6 AM to 7 PM Mountain Time. We can also be reached via email at cs@memberweb.com.

Discounts are available for both national as well as local shopping establishments. Whether you want to save on clothing, electronics, furniture, office supplies, sporting goods, or pet supplies, we have those deals available (based on location).

You can use your PC or mobile device to find deals. Input what you are searching for in the search bar on the top of the page as well as the location you want to search. Click the search icon and your results will appear. You also have the option to further refine your results. For mobile, select the filter icon on the top right; or on PC, select from the filters on the left side of the page. You can also switch from a list view to a map view to see how close the retailer is to your location.

Once you have conducted your initial search, you will also have the option to further refine your results. For mobile, select the filter icon on the top right; or on PC, select from the filters on the left side of the page. You can filter categories such as apparel, electronics, furniture, gifts, office supplies, outdoor equipment and more. You can also filter by whether you want to see nearby locations or online deals.

If you have downloaded and are using the mobile app for an iPhone or Android mobile device, the best way to have local deals presented is to allow the app to have location access. You can easily change it in the location settings on your mobile phone. By letting the app know where you are, it can present nearby local deals that you may be interested in.

Select the deal by clicking on the “View Deals” button. The site will then display a page that will tell you exactly what the discount offer is. You can also view the fine print by clicking on the “offer terms” link for more details. We’ll also show you how it works – whether you need to print or show the coupon on your phone.

There are two types of deals: 1) those you bring with you to show at a physical location; or 2) an online deal. For a physical location deal, once you click on the “View Deals” link, select the “Use Coupon” button. There might be an option to either print or show the coupon. You can either show your coupon on your phone once you arrive at the venue or bring in your printed coupon. If it is an online deal, select “Shop Now”. You’ll be able to copy the coupon code and then select the “Continue to Site” text to go directly to that business’ website.

Because our network is private, retailers can give us deeper discounts than what you’ll see elsewhere. Only users who have a login can get access to our discounts. That way, retailers or service providers are more likely to provide a discount to a members-only website like ours.

We sign up some of our best business partners because of members’ referral. With our Refer-A-Merchant program, members tell us the businesses where they would most like to save. Depending upon the site, you may see a link on the bottom of the left side of the page “Recommend a Retailer”. Once a location is submitted, our merchant recruitment team goes into action – contacting that business and explaining how they can join our program so they can attract new business. Not all businesses agree, but many gladly do once they see the value.

Some users run into this issue, but very infrequently. Every once in a while, a merchant’s ownership will change hands, or the staff behind the counter hasn’t been trained to recognize our discount offer. We’re committed to making sure merchants honor their contracted discount offer. Our customer service team is available by voice, email, or chat to help resolve the issues. Call the number on your mobile app or printed coupon if you need assistance.

Our customer service team is ready to assist you. You’ve got three options to contact us: 1. Call us at the phone number listed on your website; 2. Chat with us online; or 3. Send us an email at cs@memberweb.com and we’ll get back with you.

Our friendly representatives are available Monday-Thursday, 6 AM to 9 PM and Friday 6 AM to 7 PM Mountain Time. We can also be reached via email at cs@memberweb.com.

The rate we charge up front includes the nightly charge plus taxes. Some hotels charge other fees that are not included in your nightly rate such as a deposit, resort fee, parking or other. These types of charges are not included in the nightly rate and will be charged by the hotel or property directly.

Cancellation policies vary by hotel and dates of stay. Prior to booking, the cancellation policy is listed once you’ve selected your room type under the Additional Details section. If you’ve already booked, the cancellation policy is included in your reservation confirmation email as well.

After you complete your booking, you’ll receive an email to confirm your reservation. It may take a short amount of time for the reservation to appear in the hotel or property’s system. So, it may not be immediately available right after you book. As a courtesy to you, our Member Services team performs a pre-arrival confirmation within 5 days of your check in date to double check that everything is on track with your reservation. We call the property to confirm your specific reservation. So, all you have to do is show up with your identification and credit card to check in.

There are a couple of ways to determine if your booking went through. First, upon booking the room, you should see a confirmation page that the booking was successful. Second, you should receive an email confirmation outlining your trip details. Lastly, you can always log back into the site, and on the top right side of the page, click on “My Trips” where you can see your upcoming trip information. You may call our Member Services team to verify your reservation in our system at +1 (800) 223-8488 (toll-free), or (801) 656-1460 (international) at any time.

We send an email to you to confirm that your hotel was successfully booked. The confirmation email is sent to the email address that we have associated with the account. If you cannot find it in your inbox, check your junk folder. For Gmail accounts, it may also appear in the Promotions or Social tabs. Alternatively, you can log back into the site and check the “My Trips” section on the main travel page to view your travel details. If you still cannot find your email confirmation, please feel free to call us at +1 (800) 223-8488 (toll-free), (801) 656-1460 (international).

You’ll have to check the terms and conditions of your hotel loyalty program. Some programs designate that booking your hotel through a third party is not considered a qualifying stay to earn points. Our suggestion is to present your loyalty member number to the hotel upon check in to determine if your stay qualifies for points.

Absolutely! Feel free to make last minute travel plans and enjoy your hotel discounts.

In general, hotel room pricing is influenced by a variety of reasons including time of year, type of room, location, room occupancy and competitive pressures. Because of these factors, hotel room pricing can be updated and changed on a frequent basis. Without getting into the technical details of how search results are returned on the website, sometimes after the initial list of hotels are displayed, there could be a change in the price once you click on your chosen hotel to see the room type availability. The reasons why it changes can vary, but include out-of-date data, a price increase or decrease, change in room availability, and more. This does not happen often, and please be assured that we strive to provide you the best deals out there and provide you with the best possible experience.

Yes. Our platform is compliant with current Payment Card Industry Data Security Standard (PCI DSS) requirements. This is a set of rigorous technical and operational standards required by credit card companies to process payments. This ensures that your credit card information is safe and secure.

We take a look at publicly available pricing that appears on other websites like Priceline.com, Hotels.com and Orbitz.com. We then compare our rates to their rates as a convenience to our customers. However, this comparative pricing reflects the standard rate available and may not take into account if the hotel or website may be having a sale or promotional offer.

Call our Member Services team at +1 (800) 223-8488 (toll-free), (801) 656-1460 (international). We are available 24/7/365. Because you booked through our website, we will need to modify or cancel the reservation and process any refund due rather than the car rental company. We ask that you call us versus calling the car rental company directly.

The specific cancellation policy for your car rental is available on the website during the checkout process. Typically, car rental companies require cancellation up to 48 hours before your pick-up date to cancel free of charge. Call our Member Services team to cancel +1 (800) 223-8488 (toll-free), (801) 656-1460 (international)

There’s a couple of ways to determine if your reservation went through. First, upon reserving the car on the website, you should see a confirmation page that the booking was successful. Second, you should receive an email confirmation outlining your reservation details. If you have not received a confirmation email, please contact our Member Services team at +1 (800) 223-8488 (toll-free).

We send an email to you to confirm that your car was successfully reserved. The confirmation email is sent to the email address that you’ve provided in the check-out process. If you cannot find it in your inbox, check your junk folder. For Gmail accounts, it may also appear in the Promotions or Social tabs. We also suggest checking the inbox of the email address used for your program account. If you still cannot find you email confirmation, please feel free to call us at +1 (800) 223-8488 (toll-free), (801) 656-1460 (international)

With the “Pay Now” option, you are providing your credit card via the website and your payment will be processed during the online transaction. Essentially, you’ve paid for the car rental up front (less taxes, deposits and other fees). Typically, the “Pay Now” options provide lower daily rates than if you choose the “Pay Later” option. However, because you paid up front, you need to ensure that if your plans change, that you adhere to the cancellation policy for the rental in order to receive a refund. “Pay Later” means that your car rental is paid for when you arrive at the car rental counter.

Cash, debit cards, virtual card or prepaid cards will not be accepted at the rental car counter. You will need a credit card that it is in the name of the driver in order to pick up the car. The credit card must have enough available funds to cover any deposits or additional charges required for the rental.

You will need a valid driver’s license in the driver’s name – the actual physical card. A digital or electronic version of your driver’s license will not be accepted. The name on the driver’s license will need to match the name on the reservation in order to pick up the car. If the name on the driver’s license does not match the name on the reservation you will be unable to pick up the car and may not be eligible for a refund. You will also need to provide a valid credit card. The cardholder’s name on the provided credit card must also match that of the name on the reservation and the driver’s license. If you are renting a car outside the country where your license was issued, and your license is in non-Latin characters (e.g., Arabic, Chinese, Cyrillic, etc.), you may need to provide an International Driving Permit.

Minimum age for rentals is 21 years old except in New York and Michigan, where the minimum age to rent is 18 years old. Depending upon the car rental company, there may be an additional free imposed for drivers that are under 25 years old to 30 years old. For drivers over 70 years of age, some car rental companies may charge an additional surcharge.

If you want someone else to be able to drive your rental car, any additional driver(s) must appear at the rental car counter and meet the rental requirements including age and valid driver’s license. Some car rental companies may charge an additional fee for any additional drivers. However, state law in California, Illinois, Missouri, Nevada, Oregon, and Wisconsin allow spouses to be an additional authorized driver as long as they meet the age and driver’s license requirements.

No. Rental car prices are based on the pick-up and drop-off times and dates when the reservation was made. If you bring the car back earlier, you will not receive a refund for any of that unused time.

Depending upon the car rental company, there can be a grace period of up to 29 minutes after the agreed upon drop off time where you will not be charged any additional fees. However, after that initial grace period you may be charged for additional hours or an additional day depending upon how late you are. We advise you to check the rental contract received when you pick up the car for additional details on any charges if the car is returned late.

Yes. On the main search page, click on the box for “Drop off at a different location”. Then input the drop off location in the search box form. Please note, that our site only allows for pick-up and drop-off at airport locations only. There may be an additional fee for returning a car to a different drop-off location than the pick-up location. Any additional drop-off fees will be indicated at checkout.

Car rental insurance is not required. We recommend that if you currently have your own auto insurance that you check with your provider as to whether that extends to a rental car. If not, most rental car companies have several insurance options to choose from. The cost of optional rental car insurance varies by plan and location. Our website does not offer the option to add on car rental insurance.

You can save over 20% on park tickets. However, it really depends on which park you choose and how many days you plan on visiting the park. When you conduct a search, you will see a strikethrough price so you can see how much it would have cost if you purchased the tickets elsewhere.

When you want to purchase tickets, you will need to select that date of when you will start your park visit. If you are visiting multiple days, there may be some restrictions of whether you have to use the tickets on consecutive days or not. Also, there may be a date restriction as well when you need to use the tickets by. Once you select your ticket type on the site, please read the detailed description of the ticket which will outline any restrictions or expiration.

First, please check your junk email to ensure that your ticket order confirmation email isn’t sitting in your junk folder. If not, please contact us directly at +1 (800) 223-8488 (toll-free), (801) 656-1460 (international) to assist you.

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